Privacy Policy

Effective Date: 22/06/2025
Company: StreamQuest B.V.
Chamber of Commerce No.: 85562769
VAT No.: NL004123020B49

1. Introduction

StreamQuest ("we", "us", "our") values your privacy. This Privacy Policy explains how we collect, use, and protect your data, in accordance with the General Data Protection Regulation (GDPR) and Dutch law. By using StreamQuest, you agree to this policy.

2. Who We Are

We are StreamQuest B.V., a company based in the Netherlands. We are the data controller for all personal data processed through our platform and services.

3. What We Collect

We collect only the data necessary to provide our services:

For Content Creators:

  • Twitch/streaming account ID and public info

  • Username, email (via OAuth or form)

  • Country of residence (if provided)

  • Campaign-related content submissions

  • IP address and basic device data

For Brands/Clients:

  • Name, email, company info

  • Campaign briefs and correspondence

  • Payment data (via secure third-party providers)

For All Users:

  • Technical info: browser, device, language

  • Visit history and site interaction (via cookies/analytics)

  • Communication logs (support messages)

4. How We Use Your Data

We use your data to:

  • Authenticate users and connect Twitch accounts

  • Match Creators with campaign opportunities

  • Manage campaign submissions, approvals, and rewards

  • Improve and secure our platform

  • Respond to support requests

  • Comply with legal requirements

We do not sell your personal data.

5. Legal Grounds for Processing

We process personal data under the following bases:

  • Contract performance – to deliver our services

  • Legitimate interests – fraud prevention, platform analytics, service improvement

  • Legal obligation – accounting, taxes, and compliance

  • Consent – for optional communications or extended uses

6. Sharing of Data

We share limited data with:

  • Brands – for the purpose of fulfilling specific campaigns

  • Processors – such as Twitch, Stripe, email tools, and cloud providers

  • Support tools – for communication and platform management

Creator Contact Restriction

Brands may only use Creator information (e.g., email, profile data) for campaign execution. They are not permitted to contact or market to Creators for unrelated purposes without explicit opt-in consent. Each Brand acts as a separate data controller for any data they receive and must comply with applicable privacy laws.

7. Data from Streaming Platforms

If you connect a Twitch or similar account, we collect only what is permitted through OAuth:

  • Public profile, follower count, stream URL, stream data relevant to campaign performance.

We do not collect Twitch login credentials or private messages. All data access complies with third-party platform rules.

8. Content and Brand Use

Creators retain ownership of submitted content, but upon campaign approval, grant the Brand a license to use the content for commercial use (see our Terms).

Content Use Protection

StreamQuest does not edit or republish Creator content without consent. Brands may not alter content in misleading ways or imply endorsements beyond the scope of the campaign. Violations may result in account restrictions or removal from the platform.

9. Dispute Mediation and Campaign Funds

All campaigns must be funded upfront by the Brand. StreamQuest mediates in case of disputes but is not financially liable for unpaid creator fees unless specifically stated.

Creators are encouraged to retain stream VODs and clips as proof of campaign performance. We strive to resolve disputes fairly and efficiently.

10. Cookies and Analytics

We use cookies to:

  • Keep users logged in

  • Analyze site traffic and usage (e.g., via Google Analytics)

You can manage cookies via your browser settings. We do not use cookies for advertising or third-party remarketing.

11. Data Retention

  • Profile and usage data: retained while account is active

  • Campaign records: retained as needed for legal, tax, or support reasons (up to 7 years)

  • Analytics: anonymized or deleted after 14 months

  • Deleted accounts: personal data is removed within 90 days

12. International Transfers

If data is processed outside the EU/EEA, we ensure equivalent protection through:

  • Standard Contractual Clauses (SCCs)

  • Verified GDPR-compliant subprocessors

  • Secure encryption and access control

13. Your Rights Under GDPR

You may:

  • Request a copy of your data (access)

  • Correct inaccurate information

  • Request deletion ("right to be forgotten")

  • Restrict or object to data use

  • Withdraw consent at any time

  • Request data portability

  • File a complaint with the Dutch Data Protection Authority

Contact us at privacy@streamquest.io to exercise your rights.

14. Children’s Privacy

StreamQuest is not intended for children under 18.
We do not knowingly collect data from minors. If notified, we will delete such data immediately.

15. Changes to This Policy

We may update this Privacy Policy. Changes will be communicated via the platform or email. Continued use of StreamQuest after changes constitutes acceptance of the updated policy.

Last Updated: 3/07/2025

16. Contact Us

For any questions about this policy or your data:

📧 privacy@streamquest.io
🌐 www.streamquest.io